Support information

Askia's Customer Care service provides expert support, advice on using Askia products and help in solving specific problems. Askia has designed its support service to work most effectively when looking for assistance in the following order:

1. Search this documentation (use the search tools at the top of the page).

2. Search the Askia Knowledge Base for information.

3. Use the Internet at any time of the day to:

• update your Askia product(s);

• consult the Knowledge Base & Forum;

• send an email to your local askia office.

When sending an email to your local Askia Office, a copy of your query will be automatically sent to our central Customer Care hotline based at Askia's Paris office, that is, all emails are carbon copied to: support@askia.com.

Our support procedures have been established to deliver our customers the help they need as quickly as possible. Thus, your query will either be handled directly by your local office or by Askia's central Customer Care hotline.

Within the license period, Askia provides telephone support free of charge. However, standard phone company charges apply. Remember, online support from Askia Customer Care is available for free via email.

After the license period, service support is available from Askia at an additional cost.